Question 1

Can I customize my rental rates?

Accepted Answer

Yes. Each piece of equipment has its own daily rate, weekly rate, monthly rate, and hourly rate that you set individually. You can also configure surcharges for short rentals, set minimum rental durations, and add unlimited discounts or fees on top of your base rates. Add-on services can be configured as additional charges. This gives you full flexibility over your pricing structure for every item in your fleet.

Question 2

Can I use my own custom rental contract?

Accepted Answer

Yes. You can enter your own contract text directly in the settings. If you have an existing contract in PDF format, you can copy the text and paste it into the system. We also provide a base rental contract template that you can customize. We recommend having a lawyer review your contract before publishing it.

Question 3

Can I set minimum and maximum rental durations?

Accepted Answer

Yes. Minimum and maximum rental duration are fully customizable. You can set different minimums and maximums per equipment or rate type so your policies match each product.

Question 4

How do I create my first booking?

Accepted Answer

To create your first booking, log in to your account and navigate to the 'Bookings' section. Click on the 'New Booking' button, select the trailer you want to rent out, choose the dates, add customer information, and click 'Create Booking'. You can also set up payment options and add any additional notes or requirements.

Question 5

Do I get a website included and what features does it have?

Accepted Answer

Yes. Growth and Scale plans include a professionally designed website built for you by our team. You provide your logo, photos, and brand preferences, and we handle the rest. We can typically have a first draft ready within 24 hours of receiving your assets. Your website includes professional design tailored to your brand, an integrated booking system that syncs with your inventory, and premium hosting with SSL security, all included in your plan. We also handle all ongoing hosting, maintenance, updates, and SEO optimization. You do not need any technical skills.

Question 6

What is the relationship between the software and the marketplace?

Accepted Answer

HQRent is Big Rentals' flagship software product. Big Rentals is the company, and HQRent is our professional rental business management platform. When people search for 'Big Rentals software,' they're looking for HQRent.

Managing A Rental Business

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