Question 1

Can I use my own custom rental contract?

Accepted Answer

Yes. You can enter your own contract text directly in the settings. If you have an existing contract in PDF format, you can copy the text and paste it into the system. We also provide a base rental contract template that you can customize. We recommend having a lawyer review your contract before publishing it.

Question 2

Can I customize my rental rates?

Accepted Answer

Yes. Each piece of equipment has its own daily rate, weekly rate, monthly rate, and hourly rate that you set individually. You can also configure surcharges for short rentals, set minimum rental durations, and add unlimited discounts or fees on top of your base rates. Add-on services can be configured as additional charges. This gives you full flexibility over your pricing structure for every item in your fleet.

Question 3

Can I set minimum and maximum rental durations?

Accepted Answer

Yes. Minimum and maximum rental duration are fully customizable. You can set different minimums and maximums per equipment or rate type so your policies match each product.

Question 4

How do I create my first booking?

Accepted Answer

To create your first booking, log in to your account and navigate to the 'Bookings' section. Click on the 'New Booking' button, select the trailer you want to rent out, choose the dates, add customer information, and click 'Create Booking'. You can also set up payment options and add any additional notes or requirements.

Question 5

Can I require customers to upload license and insurance before or during booking?

Accepted Answer

Yes. You control this. The software lets you require documents before booking, after booking, or at pickup. You can also choose not to require them at all and collect documents in person. This keeps the booking flow in your hands and reduces abandonment when customers do not have documents ready.

Question 6

How do contactless or self-service rentals work?

Accepted Answer

Contactless or self-service rentals are supported by handling all paperwork online before the customer arrives: contract signing, driver's license upload, insurance upload, and payment. Once that's complete, you send the customer the pickup location, unit number, and any access instructions (for example a lockbox code) via automated messages. How you handle the actual handoff—staffed, lockbox, or another method—is up to you.

Managing A Rental Business

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Managing A Rental Business Resources

How to Handle Peak Season Demand When You Only Have Limited Equipment

How to Handle Refunds That Keep Your Customers Happy and Your Cash Flow Healthy

How to Know When a Piece of Equipment Has Paid for Itself

How to Collect Outstanding Rental Balances Without Alienating Your Customers

How to Use Seasonal Patterns to Time Equipment Purchases and Sales

How to Manage Overlapping Rentals When You Have a Small Fleet

What to Do When Customers Shop Your Competition

How to Use GPS Tracking to Manage Your Fleet Remotely

How to Handle Pickup Time Conflicts When Multiple Customers Want the Same Slot

How to Handle Minor Damage That's Not Worth a Claim

Is Your Rental Business Seasonal? How to Stay Profitable in the Off-Season

Walk-In vs. Online Bookings: How to Run Both Without Managing Two Separate Systems

What to Do When a Renter Returns Equipment Damaged and Won't Pay

Security Deposits vs. Authorization Holds: Which Is Right for Your Rental Business?

Why Customers Abandon Rental Bookings — and How to Fix It

How Automatic Pickup and Return Reminders Reduce No-Shows and Late Returns

How to Handle a Rental Damage Claim Step by Step

What "Built by Real Operators" Actually Means — and Why Generic Software Falls Short for Rentals

Why a Signed Digital Contract Is Your Best Protection Against a Damage Dispute

How to Handle Early Returns and Late Fees Without the Awkward Conversation

How Rental Software Makes Pickups and Returns Easier

How To Set Equipment Rental Rates

What Are The Best Tools For Managing A Rental Business?

How to Run a Rental Business Where Customers Never Have to Call You

What a Pre- and Post- Rental Inspection Actually Needs To Include (and Why Photos Aren't Optional)

How to Handle Sales Tax on Rental Transactions

Serialized vs. Bulk Inventory: How to Track Both Types in a Rental Business

How to Handle a Double Booking Before It Becomes a Customer Problem

Frequently Asked Questions