Question 1

How long does it take to get started and set up my business?

Accepted Answer

Many businesses go live within 24 hours once they provide their photos, item information, and logo. We work as fast as you work. The setup includes importing your existing data, adding inventory, setting up payment processing, configuring your website, customizing your branding, and training your team. Our onboarding team can handle the entire setup for you if preferred.

Question 2

What's the difference between monthly and yearly billing and do you offer annual billing?

Accepted Answer

Yes, we offer both monthly and annual billing options. With yearly billing, you pay for 12 months upfront and receive a 20% discount compared to paying month-to-month. Your subscription will automatically renew at the end of the billing cycle unless canceled. You can switch to annual billing anytime from your account settings or select it during signup. We accept credit cards for monthly billing and ACH bank transfers for annual subscriptions.

Question 3

How do I create my first booking?

Accepted Answer

To create your first booking, log in to your account and navigate to the 'Bookings' section. Click on the 'New Booking' button, select the trailer you want to rent out, choose the dates, add customer information, and click 'Create Booking'. You can also set up payment options and add any additional notes or requirements.

Question 4

How does my inventory automatically sync to the marketplace?

Accepted Answer

When you add inventory to HQRent, it automatically appears on the Big Rentals marketplace and in local search results without any extra work. Your listings are optimized for local searches, include all your pricing and availability, and drive bookings directly to your business. No manual uploads or separate marketplace management needed.

Question 5

How does the marketplace work?

Accepted Answer

Your rental inventory is listed on BigRentals.com, where we invest in advertising to drive customer traffic. When a customer books through the marketplace, we handle customer inquiries and communication leading up to the booking. You simply review and approve or decline each reservation request. Listing your inventory on the marketplace is free. We only earn when you earn, through a 20% commission on marketplace bookings.

Question 6

Is there a contract or long-term commitment?

Accepted Answer

No. HQRent is month-to-month with no long-term contract required. If you decide it is not the right fit, you can cancel at any time. We also offer optional annual billing at a discounted rate for customers who prefer to lock in savings.

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