Managing A Rental Business
How to Handle Minor Damage That's Not Worth a Claim
May 22, 2026
Ryan Keen
Co-Founder, COO @ Big Rentals. I’ve spent 8+ years in the utility trailer industry and now focus on helping equipment rental businesses simplify operations and book more rentals through software and marketplace demand.
Posts by Ryan Keen
33 posts published
Growing Your Rental Business
How Automated Review Requests Turn Happy Customers Into Google Rankings
May 21, 2026
Managing A Rental Business
Is Your Rental Business Seasonal? How to Stay Profitable in the Off-Season
May 21, 2026
Managing A Rental Business
Walk-In vs. Online Bookings: How to Run Both Without Managing Two Separate Systems
May 19, 2026
Start a Rental Business
How to Test Your Rental Business Idea
May 18, 2026
Managing A Rental Business
What to Do When a Renter Returns Equipment Damaged and Won't Pay
May 15, 2026
Growing Your Rental Business
How to Turn a One-Time Renter Into a Repeat Customer
May 14, 2026
Managing A Rental Business
Security Deposits vs. Authorization Holds: Which Is Right for Your Rental Business?
May 13, 2026
Managing A Rental Business
Why Customers Abandon Rental Bookings — and How to Fix It
May 12, 2026
Start a Rental Business
How Much Does It Cost to Start an Equipment Rental Business?
May 11, 2026
Managing A Rental Business
How Automatic Pickup and Return Reminders Reduce No-Shows and Late Returns
May 8, 2026
Start a Rental Business
What Business Insurance Does a Rental Operator Actually Need?
May 7, 2026
Partner Spotlight
Partner Spotlight: TWS Trailer Rentals
May 6, 2026
Growing Your Rental Business
How Online Reviews Actually Affect a Local Rental Business
May 5, 2026
Managing A Rental Business
How to Handle a Rental Damage Claim Step by Step
May 4, 2026
Managing A Rental Business
What "Built by Real Operators" Actually Means — and Why Generic Software Falls Short for Rentals
May 1, 2026
Growing Your Rental Business
Apple Maps Business Profile: What It Is and Why You Should Complete It
April 30, 2026
Managing A Rental Business
Why a Signed Digital Contract Is Your Best Protection Against a Damage Dispute
April 29, 2026
Managing A Rental Business
How to Handle Early Returns and Late Fees Without the Awkward Conversation
April 24, 2026
Start a Rental Business
How To Get Your First 10 Rental Customers
April 24, 2026
Managing A Rental Business
How Rental Software Makes Pickups and Returns Easier
April 22, 2026
Managing A Rental Business
How To Set Equipment Rental Rates
April 21, 2026
Managing A Rental Business
What Are The Best Tools For Managing A Rental Business?
April 20, 2026
+1 more
Start a Rental Business
Starting a Trailer or Equipment Rental Business With a Small Fleet: What You Need Before Your First Booking
April 17, 2026
Managing A Rental Business
How to Run a Rental Business Where Customers Never Have to Call You
April 16, 2026
Managing A Rental Business
What a Pre- and Post- Rental Inspection Actually Needs To Include (and Why Photos Aren't Optional)
April 15, 2026
Growing Your Rental Business
I Get Most of My Bookings From Facebook Marketplace — Why Do I Need Software?
April 14, 2026
Growing Your Rental Business
Why Repeat Customers Are the Fastest Way to Grow a Rental Business
April 13, 2026
Managing A Rental Business
How to Handle Sales Tax on Rental Transactions
April 10, 2026
Managing A Rental Business
Serialized vs. Bulk Inventory: How to Track Both Types in a Rental Business
April 9, 2026
Start a Rental Business
Should You Buy New or Used Equipment to Start a Rental Business?
April 8, 2026
Managing A Rental Business
How to Handle a Double Booking Before It Becomes a Customer Problem
April 7, 2026
Rental Software
Why Most Rental Businesses Outgrow Spreadsheets (And What to Do About It)
April 6, 2026