Collect the Information You Need — Before the Rental Starts

Some rentals require information you can't capture in a standard booking flow — brake controllers, tow vehicle specs, driver age, intended use. Checkout Questions let you configure custom questions, assign them to specific equipment, and require renters to answer at checkout. No more chasing information over the phone or by email.

Checkout Questions
Step 1 of 3

Questions from Acme Trailer Rentals

Do you have a brake controller?

What vehicle will you be towing with?

2024 Ford F-250 Super Duty

Is the primary driver 25+?

25+

Why Partners Use Checkout Questions

Custom Question Types

Create free text questions for open-ended answers or single select questions with up to 5 partner-defined options. Ask exactly what you need to know.

Equipment-Specific Assignment

Assign relevant questions to each equipment listing — up to 5 per listing. Trailer questions stay on trailers; excavator questions stay on excavators.

Automatic at Checkout

Questions appear as Step 1 of checkout, before add-ons or payment. Renters must answer before they can proceed, so you never miss critical information.

Versioned History

Edit or delete questions anytime — historical bookings always retain the original question and answer. Past data is never altered.

Employee & Renter Support

Questions appear in both the renter-facing online checkout and the employee booking flow. Employees can record answers on behalf of customers over the phone.

Account-Level Catalog

Build a question catalog at the account level. Create once, assign to multiple equipment listings, and manage everything from one place.

Answers on Every Booking

Answered questions are stored on the booking record and displayed in a dedicated Booking Questions section — visible to your team, not the renter.

Multi-Equipment Deduplication

When a booking includes multiple equipment items, shared questions appear once — not duplicated. One answer covers all applicable equipment.

How It Works

Create questions, assign them to equipment, and collect answers automatically at checkout.

STEP 1

Create Questions

Build your question catalog from the portal. Choose free text for open-ended answers or single select with up to 5 options. No limit on how many you create.

STEP 2

Assign to Equipment

Open the Questions tab in Equipment Manager and assign up to 5 questions per listing. Create new questions right from the tab or add existing ones from your catalog.

STEP 3

Collect at Checkout

Questions appear as Step 1 of checkout — before add-ons or payment. Renters answer all questions before proceeding. Answers are permanently attached to the booking.

What Partners Ask at Checkout

Every rental business has different questions. Here are some of the most common ways partners use checkout questions to get the information they need upfront.

Vehicle & Towing

  • Brake controller installed?
  • Tow vehicle year/make/model
  • GVWR compatibility
  • Hitch type & class

Renter Qualification

  • Driver age 25+?
  • Valid driver's license
  • Insurance coverage
  • Prior towing experience

Usage & Compliance

  • Intended use / cargo
  • Out-of-state travel?
  • Commercial or personal
  • Hazmat or special loads

Site & Logistics

  • Jobsite access restrictions
  • Delivery instructions
  • Ground conditions
  • Loading dock available?

Stop Chasing Information After the Booking

Configure your checkout questions and collect everything you need — automatically, at the moment of booking.

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