Help Center

To process a refund, go to the booking you want to work on, open the billing section, and find the transaction you want to refund. Click the 'Refund' button. You can refund the full amount or a partial amount. Add a reason and click 'Process Refund'. The refund is processed through the original payment method. For an authorization hold, you can cancel it instead to remove the hold from the customer's statement.